To maintain the beauty of your jewels, avoid direct contact with water, perfumes, and harsh chemicals.
Store in a dry, cool place. Clean with a soft, dry cloth.

Yes, we can add customisations to a product. Customisation charges vary depending on the design and requirement. You can directly connect with our customer stylist through WhatsApp or Call on +91 9002644058 .

All our products are handcrafted by Indian artisans & manufactured on order, hence we do not offer returns. For further details, please go through our Exchange & Repair Policy.

ELAILA uses a variety of high-quality materials, including brass, silver, stones, pearls, crystals and 18/22kt gold and silver plating. Each piece is carefully crafted to ensure durability and beauty. Kindly read the description of each product carefully before placing your order.

Please go through the size chart.

All the payment procedures are absolutely secure. We accept: Debit Card, Credit Card, Google-Pay, Paytm, UPI, Bank Transfer.

This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9002644058 .

If you are facing trouble in payment or placing an order then you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9002644058 .

You will get a confirmation mail on your registered E-mail ID regarding order confirmation.

Once the order is dispatched, a tracking ID will be sent on your registered E-mail ID along with the link.

Kindly write to us at contact@elaila.in or WhatsApp on +91 9002644058. We will surely provide you the best solution for the same.

This generally occurs due to a technical issue with the payment gateway. In case you experience the same, you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9002644058.

In case, there's a delay in the shipment, our team will make sure that they reach out to you on your registered E-mail ID, WhatsApp or Phone-call.

If you are facing trouble in payment or placing an order then you can directly connect to our Customer Service Executive through WhatsApp or Call on +91 9002644058.

Please write to us at contact@elaila.in or call us on +91 9002644058 , for any assistance related to your order. Our customer support team will be happy to help you.

Since all our products are handcrafted and are manufactured only on order, we don't offer returns & refunds. Please go through our Exchange Policy for the same.

Order cannot be cancelled once it is dispatched. Please write to us at contact@elaila.in or call us on +91 9002644058 , for any assistance related to your order. Our customer support team will be happy to help you.

Order can only be exchanged ONCE only if it’s damaged, unlikely event that you receive a defective item or an item that does not match your order, we will offer an exchange. To initiate an exchange, please email us at contact@elaila.in in within 5 days of receiving your order or send us a direct message on Instagram. Please provide a clear video or a photo of the received item along with the reason for the exchange.

We will then arrange for a pickup of the wrong item and dispatch the correct item as soon as possible. Please note that exchanges are only offered in the case of defective items or items that do not match your order. We do not entertain return or refund requests. Items purchased during a sale are strictly non-exchangeable. We believe in offering significant discounts during our sales, and in return, we request our customers to carefully consider their choices before making a purchase.

Kindly note that we do not offer free exchanges. Total charges of INR 199( may vary depending on your location) are applicable and must be borne by the customer for all exchanges. We understand that purchasing jewellery online can be tricky, especially when it comes to ring sizes, or you may not like something that your bought. That's why we offer exchanges. To initiate an exchange for a ring size issue or to exchange an undesired product, please follow these steps:

Notify us of the issue via email returns@elaila.in or Instagram within 5 days of receiving your order. Please include your order number and the size you need.

Carefully pack and wait for the pickup of the product that will be arranged by us. Please note that the product must be in its original condition and packaging and tags and should not be used.

Once we receive the product, we will inspect it carefully. If the product is in its original condition and packaging, we will ship the desired size to you.

Please note that we do not cover the cost of shipping for exchanges. We will support you in exchanging the product but it is the customer's responsibility to timely inform us . If you have any questions or concerns, please do not hesitate to contact us. We are here to help and want to ensure that you are completely satisfied with your purchase.

Sale items purchased from our store are strictly non-exchangeable, except in cases of defective items. If you receive a defective sale item or an item that does not match your order, report it within 3 days of delivery.

Thank you for choosing Elaila. We appreciate your business and look forward to serving you again in the future.

Are you having trouble finding your correct ring size? Don't worry, it's very easy.

OPTION A: MEASURE YOUR FINGER

1 Start by cutting out a strip of paper that is approximately 3/4-inch wide and 4 inches long.

2 Wrap the paper around the base of the intended finger, and then mark where the paper overlaps. The length of the paper you measured in millimeters is the circumference of your finger.

3 After finding this measurement, use our conversion chart to find the corresponding ring size.

4 If the size of your finger below the knuckle drastically differs in size from the knuckle itself, measure your knuckle as well. Then, choose a size that falls more in the middle of these two measurements.

OPTION B: MEASURE AN EXISTING RING

1. Select an existing ring that fits the desired finger.

2. Measure the internal diameter of the ring.

3. Use the ring size chart to determine the ring size.

In case of being between two sizes, we recommend that you go for the bigger one. COMPARING YOUR COUNTRY'S SIZES WITH ELAILA. If you already know your ring size, please compare it to the table below: